Privacy Policy

This Privacy Policy explains how Locowin Casino may collect, use, store and protect information about players and website visitors. We aim to handle personal information responsibly, transparently and only for legitimate business, legal and operational purposes. By visiting the website, creating an account, using our services or contacting support, you acknowledge that your information may be handled as described below.

Locowin Casino operates under a Client Provider Authorisation issued by the Kahnawake Gaming Commission, reference number 00952, issued July 2023, with player data and transactions protected by SSL encryption and games independently audited by eCOGRA.

Information we may collect

When you visit the website, register an account, play games, make a payment or contact support, we may receive information about you. The type and amount of information collected depends on how you use the website and the services available to you. We aim to collect information that is relevant to these activities and do not intend to collect more information than is reasonably necessary for the relevant purpose.

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences and other details provided when an account is created or updated. We may also record account activity, responsible gambling settings, communications and requests made through customer support.

Verification information

To help confirm identity, age, location or eligibility, we may request verification documents or related information. This can include documents and details used for customer identification, address checks, source-of-funds checks or other compliance checks. Verification information may be reviewed by service providers that assist with identity, risk and fraud controls.

Payment and transaction information

We may handle information about deposits, withdrawals, wagers, winnings, payment methods and transaction history. Payment processing may involve third-party payment providers. We may receive information needed to confirm and record a transaction, while some payment details may be handled directly by the relevant provider under its own privacy practices.

Device, technical and usage information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, general location information, pages visited, dates and times of access, referral information and interaction details. This information can help us maintain security, understand performance and improve the player experience.

Communications and other information

We may keep records of messages, support conversations, complaints, feedback, surveys and other communications. We may also receive information when you voluntarily submit content or take part in promotions, features or activities made available through the website.

How we use and share information

Personal information may be used to operate Locowin Casino, provide requested services, maintain account security and meet applicable obligations. The purposes may include the following:

Creating, maintaining and administering player accounts.
Processing deposits, withdrawals and other account transactions.
Providing games, website features, customer support and account communications.
Confirming identity, age and other eligibility requirements.
Performing anti-fraud, anti-money-laundering, security and risk checks.
Detecting, investigating and preventing suspicious, unauthorised or unlawful activity.
Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.
Managing responsible gambling tools, settings and related support.
Personalising website content and understanding how players use our services.
Monitoring, testing and improving website performance, reliability and security.
Sending service messages, including account, security, transaction and policy updates.
Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.

We may combine information collected from different parts of the website where this is reasonably necessary for these purposes. We may also use aggregated or de-identified information for reporting, analysis and service improvement. This information is designed not to identify an individual player.

Sharing information with service providers

Information may be shared with trusted service providers that help us operate the website and meet our obligations. These providers may support payment processing, identity and document verification, fraud prevention, technology hosting, customer support, analytics, communications, security and professional services. They should only use information for agreed purposes and in accordance with applicable requirements.

Information may also be disclosed where reasonably necessary to protect players, the website or our rights; investigate suspected fraud or other unlawful conduct; respond to lawful requests; or comply with legal, regulatory, court or government requirements. We do not intend to sell personal information as a standalone product.

Some service providers may process information in countries outside Australia. Where this occurs, reasonable steps should be taken to support appropriate handling and security of the information, subject to applicable requirements.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers that can support login functions, remember preferences, maintain security, measure website performance and help us understand how the website is used. Some cookies may be provided by service providers that support analytics, functionality or communications.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect website functionality, account access or the availability of some features. Your browser may also provide options to delete cookies already stored on your device.

Security measures

We use reasonable technical, administrative and organisational measures intended to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, authentication processes, monitoring, secure connections and procedures for handling sensitive information.

No website, device, network or method of transmission can be guaranteed to be completely secure. Players should protect their login details, use a suitable password, avoid sharing account credentials and contact support promptly if they believe their account or information has been compromised.

How long information is kept

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or otherwise dispose of it in accordance with our procedures.

Your privacy rights and contacting us

Depending on the circumstances and applicable requirements, you may have rights relating to the personal information we hold about you. These rights may include requesting access to your information, asking for incorrect or incomplete information to be corrected, requesting deletion of information that is no longer required, and withdrawing consent for marketing communications.

To exercise your data rights or ask a privacy question, contact us at support@locowincasino.win. Please include enough information for us to understand your request and locate the relevant account or records. We may need to verify your identity before completing a request, particularly where the information is sensitive or the request could affect account security.

Access: ask for a copy of personal information we hold about you, subject to applicable exceptions.
Correction: tell us if information is inaccurate, out of date or incomplete so it can be reviewed and updated where appropriate.
Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. Some information cannot be deleted immediately because it must be retained for legal, security, dispute or record-keeping purposes.
Marketing consent: withdraw consent to marketing communications at any time. You can also use an unsubscribe option in a marketing message where one is provided. Service and security messages may still be sent when necessary to operate or protect your account.

We will review privacy requests and respond within a reasonable period, subject to identity checks, technical limitations and applicable legal requirements. If we cannot fulfil a request in full, we will explain the relevant reason where permitted. You may also contact us if you believe information has been handled incorrectly or if you would like clarification about this policy.

Policy updates

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The updated version will be made available on the website and will apply from its stated effective date. We encourage players to review this page periodically. If an important change affects how information is used, we may provide notice through the website, account or available communication channels.