Responsible Gaming

At Locowin Casino, gambling should be an enjoyable leisure activity, not a way to solve financial problems or manage difficult feelings. Responsible gaming means making informed choices, understanding the risks and keeping gambling within limits that are suitable for your circumstances. This page explains practical ways to stay in control, signs that gambling may be becoming harmful and steps you can take if you need support.

Locowin Casino operates under a Client Provider Authorisation issued by the Kahnawake Gaming Commission, reference number 00952, issued July 2023, with player data and transactions protected by SSL encryption and games independently audited by eCOGRA.

Keeping gambling enjoyable and within control

Gambling involves risk, and there is no guaranteed way to win. Every game outcome is determined by chance or by the rules of the relevant game. Previous results do not make a future result more likely, and a losing session does not mean that a win is due. Treat all money used for gambling as entertainment spending that may be lost.

Before you start, decide how much time and money you are comfortable spending. Your limit should be based on your personal budget after essential costs such as housing, food, bills, transport and other commitments have been covered. Do not use money set aside for necessities, savings, debt repayments or emergencies. Do not borrow money, sell possessions or rely on credit to continue gambling.

Set a gambling budget before playing and stop when that budget has been reached.
Set a time limit and take regular breaks away from gambling.
Keep gambling separate from everyday spending where possible.
Never chase losses by increasing stakes or playing for longer.
Avoid gambling when upset, stressed, tired, intoxicated or under the influence of substances.
Remember that gambling is not a reliable source of income or a way to pay debts.
Check your activity and spending regularly so you have a clear view of your gambling.
Talk openly with someone you trust if you are worried about your gambling.

A win does not mean that you need to keep playing, and a loss does not need to be recovered. Stopping at the time you planned is an important part of staying in control. Promotional material, offers or bonuses should never be treated as a reason to gamble beyond your budget. Always read the applicable terms before taking part in any offer.

Recognising signs of gambling harm

Gambling can affect people in different ways. Some people may experience financial pressure, while others may notice changes in their mood, relationships, work or daily routines. It can be difficult to identify a problem, particularly when gambling has become a regular habit. Consider whether any of the following statements apply to you:

You gamble with more money or for longer than you intended.
You think about gambling frequently or find it difficult to focus on other activities.
You feel restless, irritable or uncomfortable when you try to stop or reduce gambling.
You increase your stakes to achieve the same excitement or to try to recover losses.
You hide, minimise or provide misleading information about your gambling.
You borrow money, use credit or miss payments because of gambling.
Gambling affects your work, study, sleep, health or relationships.
You gamble to escape stress, sadness, anxiety, loneliness or other difficult feelings.
You return to gambling after deciding to stop.
You feel guilt, shame, hopelessness or distress connected with your gambling.

One or more of these signs may indicate that it is time to pause and seek support. You do not need to wait for a crisis before asking for help. Speaking with a qualified counsellor or a trusted person can help you understand what is happening and choose practical next steps.

If gambling is affecting your wellbeing

Take a break from gambling and avoid trying to win back money that has been lost. Consider reducing access to gambling funds, asking someone you trust to help with finances and removing gambling reminders from your devices. If you feel overwhelmed, distressed or at risk of harming yourself, seek urgent assistance from emergency services or an appropriate crisis support service in Australia.

Tools and restrictions that may help

Different people need different levels of support. If you choose to continue gambling, use the safer-gambling controls available through your account or the relevant gambling service. Depending on what is available, these controls may allow you to set limits, take a temporary break, restrict access or request account closure. Read the information shown when selecting a control so you understand how it works and when it takes effect.

Deposit and spending limits

A deposit limit can help you control the amount added to your account over a chosen period. Select an amount that fits comfortably within your budget, not an amount based on what you hope to win. A limit is a planning tool and should not be viewed as a guarantee that gambling will remain affordable. Review your financial position regularly, especially after changes to your income, expenses or personal circumstances.

Time-outs and breaks

A temporary break can create space to reconsider your gambling and focus on other activities. During a break, avoid opening another account or using another service to continue gambling. If you have difficulty taking a break, this may be a sign that additional support is appropriate.

Self-exclusion and account closure

Self-exclusion is a stronger restriction intended for people who want to stop gambling for a defined period or indefinitely. If you request self-exclusion or account closure, follow the instructions provided and do not attempt to bypass the restriction. Account closure does not remove any obligations that may apply to transactions already completed, and any outstanding matters will be handled in accordance with the applicable terms and legal requirements.

If you believe you cannot control your gambling, choose a complete break rather than relying only on limits. You can also use device settings, website blocking tools and financial controls offered by your bank or payment provider to reduce access.

Support in Australia and our approach

Free and confidential gambling support is available across Australia. Gambling Help Online provides information, online counselling and other support options for people affected by gambling, including family members and friends. You can visit the official Gambling Help Online website to learn about available services in your state or territory. State and territory health services, community organisations and qualified mental health professionals may also be able to help.

If gambling has caused financial difficulties, consider speaking with a financial counsellor through an Australian community support service. A financial counsellor can help you understand your position, prioritise essential expenses and consider suitable options. If someone close to you is affected by your gambling, their wellbeing matters too, and they can seek support independently.

Protecting young people and vulnerable people

Gambling services are intended for adults who meet the applicable legal age and other eligibility requirements. Do not allow children or other unauthorised people to use your account. Keep login details, payment information and devices secure, and use available parental controls or device restrictions where appropriate. If you believe another person has accessed your account, stop using it and follow the account security process provided by the service.

Working with us

Locowin Casino aims to provide clear information about safer gambling and to make available controls easier to understand. We may ask questions or take steps where activity raises responsible-gaming or account-safety concerns. Any action may be subject to applicable law, account verification requirements and the relevant terms and conditions. We cannot guarantee that limits or other tools will prevent all gambling harm, so personal awareness and support remain important.

If you are concerned about your gambling, act early: stop playing, use the available restriction tools, speak with someone you trust and contact an independent Australian support service. Responsible gaming is an ongoing process, and asking for help is a practical and positive step.